Released on = August 3, 2007, 2:32 am

Press Release Author = ITpreneurs Netherland BV

Industry = Education

Press Release Summary = ISO/IEC 20000 is the world's first Service Management
process standard which is internationally recognized through the ISO certification
scheme. The standard promotes the adoption of an integrated process approach to
effectively deliver managed services to meet business and customer requirements.

Press Release Body = Rotterdam, July 30, 2007- ISO/IEC 20000 is aligned with and
complementary to the process approach defined within the IT Infrastructure Library
(ITIL).

The Service Quality Management Foundation helps participants to understand the
principles of ISO/IEC 20000 and the related Quality Management standard ISO/IEC
9000. This course is beneficial for everyone requires an understanding of the scope,
components and principles of ISO/IEC 20000. An exam preparation module is included
in the course that helps to prepare participants for taking EXIN\'s Service Quality
Management Foundation exam.

Course Description

The Service Quality Management Foundation Certification course provides a
comprehensive overview of part 1 and part 2 of the ISO/IEC 20000 standard. The
relevance of Service Quality Management for IT service-providing organizations and
departments is highlighted in an easy to understand manner. The course is designed
for professionals who require an overview of the standard and understand the scope
and relevance of Service Quality Management.

The course uses a case study to explain the principles of ISO/IEC 20000 in a
simulated environment. This helps participants in their understanding of ISO/IEC
20000 and generic quality management. The 8 hour e-learning course is priced at $349
and is available at ITpreneurs' Campus.
An exam preparation module is included in the course preparing candidates for taking
the EXIN Service Quality Management Foundation Exam.

Prerequisites

Possession of the Foundation Certificate in IT Service Management (based on ITIL) or
equivalent knowledge is highly recommended.

Learning Objectives

By the end of this course, participants will understand the:
.Fundamentals of Quality Management Systems.
.Principles of Service Management.
.What is ISO/IEC 20000 and how do they benefit organizations.
.Understand the benefits of applying ISO/IEC 20000 processes
.Understand the relationships between different Service Management processes.
.ISO/IEC 20000: Part 1 The requirements of the Standard- Specifications (shalls)
.ISO/IEC 20000: Part 2 Service Management Best Practices - code of Practice (shoulds.

Audience

Quality managers, IT support staff, IT consultants, IT process consultants, key
business users, IT auditors, quality consultants, IT service providers, and purchase
managers.
For more information, please contact info@itpreneurs.com.

About ITpreneurs

ITpreneurs is the leading content provider for IT service management and IT
governance best practices training. We offer the most comprehensive portfolio of
training products and workshops in the ITIL and ISO/IEC 20000 frameworks. We also
deliver the official ISACA COBIT courseware, governance workshops, as well as the
COBIT Games. ITpreneurs products are available in eight languages as classroom and
e-learning courses, offered through a global network of certified delivery partners


Web Site = http://www.itpreneurs.com

Contact Details = ITpreneurs Netherland BV
Weena 200, 324-326,
7th Floor (Tower A),
3012 NJ Rotterdam,
The Netherlands
Phone +31 (10) 71 10260
Fax +31 (10) 71 1026 1 or 2
e-mail info@itpreneurs.com